A Nine Step Quality Control Program
Hiring & Screening:
When we interview people, we look for applicants who are highly motivated to do janitorial work, who have the right attitude, and who have the necessary abilities we are looking for. The person we hire for the job is screened thoroughly, we check up to three references, and we also do a background check before the person is hired. We look for employees who have a good work history, demonstrate trustworthiness and reliability, and he or she must have good references from previous employers that confirm the traits we are looking for in our employees.
We thoroughly train our employees by demonstrating our methods, by observing and correcting the new employee's work, by requiring that employees read our Training Manual & Employee Handbook, and by following up with supervision and reinforcement training when needed. We follow a checklist of training categories to ensure that nothing gets missed.
We supervise our new employees frequently to ensure that they understand what is required of them and so that they learn to do quality work. We continue to inspect employees work on a weekly basis; more often depending on the difficulty of the building and the performance of the employee.
Feedback through regular evaluations is an important tool we use to let our employees know if their work performance and cleaning quality is meeting our standards. It helps employees understand where they need to improve, and clearly reinforces our expectations. We give each employee an evaluation form on payday along with their bonus for work well done.
Showing respect, being, supportive and clearly communicating expectations is very important to a positive working relationship and for getting good performance from employees. Most people do better work when they are treated with respect and are recognized for their hard work and for the contribution they make. We continually make efforts to keep communication lines open to our employees for their input, or should they need to express their concerns or grievances. Employees should feel safe to air reasonable grievances without retaliation from supervisors or management.
We offer significant incentives to our employees to reduce turnover and make their work more rewarding. We pay a higher than average wage for janitorial in this community through our bonus system for quality work and reliability. We offer opportunities for advancement to employees who are motivated and able to take on more responsibility and move up to a Supervisory or floor work position.
Extra detail cleaning, by the owner and supervisors:
No matter how reliable and good the majority of our employees are at their work, there will occasionally be details that are missed. People have their good days and bad days, and sometimes tasks get overlooked, and the quality of work can slide. This will happen in even the very best of companies, no matter how comprehensive their quality control program is. The extra detail work done by Don, Alberto, and our supervisors is one more way we attend to detail and try to make sure that tasks are not overlooked. We are very hands-on.
Proper equipment and cleaning supplies:
We have proper equipment, tools, and cleaning products and these encourage employees to do better work. We make a huge effort to keep our carts clean and tidy and the janitorial supply areas organized. Cleaning equipment and tools are serviced regularly and always in good condition.
OSHA compliance and ergonomics awareness:
We make sure that our cleaning products are properly labeled and that MSDS forms are at each site along with very specific building specifications. We educate our employees to understand what cleaning chemicals they use, and how to work safely and avoid illness and injury on the job. We have had very few on the job injuries over the 40 years our company has been in business. This is something to be very proud of in this industry. We want our employees to be safe and to be able to do janitorial work without risk to their health and wellbeing.